Shipping policy
We strive to provide the best shipping experience possible. Please read our Shipping Policy carefully for details on our shipping procedures, delivery times, and related information.
1. Shipping Locations
We offer shipping to locations within India. At this time, we do not offer international shipping, but we are working on expanding our reach.
2. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). Please allow additional time for processing during peak seasons or holidays. Orders placed after 3:00 PM IST may be processed the following business day.
3. Shipping Methods and Delivery Times
We offer several shipping options to suit your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
The delivery time may vary depending on your location, but we aim to ensure that all orders are shipped as quickly as possible.
4. Shipping Costs
Shipping charges are calculated at checkout based on your shipping address and selected shipping method. Delivery charges will be displayed before completing the purchase.
We occasionally offer promotions for free shipping. Please check our website for any current offers.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information (if available). You can track your shipment through the provided tracking number on the courier’s website.
6. Shipping Restrictions
While we try to ship to all areas within India, some remote locations may not be eligible for certain shipping methods. If this is the case, we will contact you directly to discuss alternate shipping options.
7. Address Accuracy
Please ensure that the shipping address you provide is correct. We are not responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible to make the necessary corrections.
8. Order Delays
While we strive to ensure timely delivery, certain factors such as inclement weather, courier delays, or national holidays may cause shipping delays. We will notify you if we experience any unexpected delays.
9. Damaged or Lost Packages
If your order is damaged or lost during shipping, please contact us immediately at madhusudan.nanda2020@gmail.com or call 8077409866. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement or process a refund.
10. Return and Exchange Policy
If you are unsatisfied with your order, please refer to our Return and Refund Policy for instructions on how to return or exchange products.
11. Contact Us
If you have any questions or concerns about your order, shipping, or delivery, feel free to contact us:
Email: madhusudan.nanda2020@gmail.com
Phone No.: 8077409866
Website: https://qelicacare.com/
Thank you for choosing Qelica Care! We appreciate your trust in us and are committed to delivering the best possible service.